Trips Explore Holidays

tour operator in Mumbai

Refund Cancellation policy

At Trips Explore Holidays, we understand that sometimes plans change, and you may need to cancel or modify your tour package. We strive to provide a hassle-free experience for our customers, and to ensure transparency and fairness, we have established the following refund cancellation policy.

Cancellation Requests

If you need to cancel your tour package, we kindly ask that you inform us as soon as possible. You can submit your cancellation request by contacting our customer service team via email, phone, or through our website’s cancellation form. Please provide your booking details, including the tour package name, booking reference number, and the reason for cancellation.

Refund Eligibility

The eligibility for a refund and the refund amount depend on the time of cancellation and the specific terms and conditions associated with your tour package. Refunds are subject to the following guidelines:

  1. Cancellation before the specified deadline: If you cancel your tour package before the specified deadline, as mentioned in the terms and conditions, you may be eligible for a full or partial refund. The refund amount will be determined based on the expenses incurred by Trips Explore Holidays up to the time of cancellation, such as non-refundable reservations, permits, or other costs related to the tour package.

  2. Cancellation after the specified deadline: If you cancel your tour package after the specified deadline mentioned in the terms and conditions, the refund amount may be reduced or forfeited entirely. This is due to the commitments and costs incurred by Trips Explore Holidays in preparing for your tour, including reservations, permits, and other arrangements.

Non-Refundable Components

Certain components of the tour package may be non-refundable, regardless of the cancellation time frame. These non-refundable components can include but are not limited to:

  • Airline tickets or other transportation expenses
  •  Accommodation reservations
  • Permits, licenses, or entry fees
  • Special events or activities
  • Any other non-refundable expenses incurred by Trips Explore Holidays on your behalf

Please review the specific terms and conditions of your tour package to understand which components are non-refundable.

Modification Options

If you wish to modify your tour package instead of canceling it, we encourage you to contact our customer service team. Depending on the availability and the nature of the modification requested, we will do our best to accommodate your needs. Please note that modification requests may be subject to additional fees or charges, and any price difference between the original and modified tour package.

Refund Processing

Once your cancellation request is received and processed, we will initiate the refund process as per the refund policy applicable to your tour package. Refunds will be issued through the same payment method used during the booking process. Please note that the processing time for refunds may vary depending on your payment provider or bank.

Force Majeure

In certain cases, such as natural disasters, political unrest, or other unforeseen circumstances beyond our control, Trips Explore Holidays reserves the right to modify or cancel the tour package. In such cases, we will make every effort to provide alternative arrangements or issue a full or partial refund, depending on the situation. Please refer to the force majeure clause in your tour package terms and conditions for further details.

Travel Insurance

We strongly recommend that you consider purchasing travel insurance to safeguard your investment in the tour package. Travel insurance can provide coverage for trip cancellations, interruptions, and other unforeseen events. It is your responsibility to review the insurance policy terms and conditions and determine the coverage that best suits your needs.

Please note that this refund cancellation policy is subject to change, and any modifications will be effective

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